What's involved with this role: Job Title: Neighbourhood Response Officer Reference: 000A 7F3D / 1 Salary: £19.35 per hour (PAYE) Hours: Full-time Contract Length: 5-month opening assignment Job Type: Temporary Location: Leatherhead Office Base: Leatherhead (with regular travel across local patches) Postcode: KT22 About the Role Our client, a respected housing association, is seeking a proactive and community-focused Neighbourhood Response Officer. This role is essential in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live. You will play a key role in supporting vulnerable customers, resolving tenancy issues, responding to anti-social behaviour, and working collaboratively with residents, local partners, and internal teams. This is a customer-facing role involving daily travel across neighbourhood patches, either from home or from the Leatherhead office. Key Responsibilities Develop and implement neighbourhood plans and local service offers Carry out regular estate inspections and ensure fire safety actions are completed Build relationships with resident groups, supporting events and community projects Liaise with local authorities, police, and partner agencies regarding safety and ASB Work closely with internal departments to coordinate neighbourhood services Support customers in tenancy breach, welfare needs, or requiring signposting Carry out tenancy viewings, sign-ups, and assignments Attend and represent the organisation at court hearings (e.g. evictions, stays) Complete property condition checks and support during major incidents or decants What You’ll Need Own vehicle and ability to travel across patches Ability to work independently and manage a busy caseload across multiple locations Basic DBS clearance Good general IT skills (CRM systems, databases, Outlook, reporting tools) Strong customer service and community engagement skills Ability to build positive relationships across teams and partner organisations Confident decision-making and problem-solving approach Resilient, adaptable, and calm under pressure Excellent written and verbal communication skills Experience in housing, neighbourhood management, customer services, or similar roles Willingness to work occasional early evenings/weekends when required How to Apply Please submit your CV quoting reference 000A 7F3D / 1 If you do not hear from us within three working days, unfortunately your application has not been shortlisted. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.