Application Deadline: 31 March 2026
Department: Credit Control
Location: Peterborough
Compensation: £30,000 - £35,000 / year
Description
Flexspace has c. 50 properties across the UK, offering office, workshop and self store space for rent.
We are looking for someone to take responsibility for credit risk management. This includes ensuring that all processes are followed correctly and that reporting is accurate, timely, and appropriate.
The role also involves:
Proactively managing arrears in collaboration with Site and Area Managers
Deputise for the credit control manager
Identifying and helping to resolve customer disputes
Supporting the collection process, including progressing cases to litigation where necessary
Managing legal referrals
This is a full time position based in our Peterborough office.
Key Responsibilities
Ensure consistent and accurate use of the Yardi system, keeping all notes up to date
Work with credit control manager on bad debt provision and write offs
Deputise for the Credit Control manager
Monitor and manage the Credit Control mailbox in line with agreed KPIs
Chase failed Direct Debits (DDs) promptly
Support site management in collecting receivables as they fall due, meeting strict collection targets
Log customer queries on Yardi and monitor them through to satisfactory resolution
Prepare and issue monthly chase letters and legal notifications
Proactively communicate debt risks to Site and Area Managers and coordinate Monthly Aged Debt Reviews
Prepare "lock-out" lists for delinquent accounts
Produce bi-weekly reports on overdue debt
Identify and escalate any risks that could result in material financial loss to the Credit Manager
Deliver a high level of service to both internal and external customers
Complete accurate management reporting against agreed KPIs within set timescales
Review the Debt Portal and onboard new accounts as required
Work closely with the Credit Manager to minimise bad debt
Provide cover for DD setup and processing
Train and support new starters
Skills, Knowledge and Expertise
Sound communication skills
An effective "hands-on" person who plays a key role in helping the team achieve the highest performance standards
Strong numerical and systems skills with the ability to quickly understand and resolve reconciliation and billing issues
At least three years' experience in Credit Control/Collections.
Cash collection to strict targets and deadlines
Ability to stand his/her ground on unpopular issues
Possesses the drive and energy necessary to exceed stringent goals
Self-starter
Strong telephone collection skills
Excel Intermediate standard and Word
PC/System literate
Excellent communication skills
Team player
Attention to detail
Resilient personality
Benefits
We offer 25 days leave plus bank holidays as well as flexible start and finish times to fit in with you and the business.
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further