CustomerServiceAssistantToprovideanefficientandstreamlinedservicetocustomersofWestLancashireBoroughCouncilandbethefirstpointofcontactforallserviceenquiries.ToprovidethisserviceviatelephonyfromtheContactCentreinOrmskirkandfacetofacefromtheCustomerServicePointsinSkelmersdaleandOrmskirk.
CustomerServiceAssistantTorespondtofacetoface,telephoneandelectronicallydeliveredqueriestotheCustomerServicessection,establishingwhichserviceisrequiredandensuringthatcustomerissuesareresolved.
CustomerServiceAssistantToprovideavisiblepresenceintheCouncilsCustomerServicePoints(CSPs),actingasGreeterstovisitorsandcustomers.
CustomerServiceAssistantToliaiseandconsultwithmanagementmembersandstaffwithinteamstoensureservicerelatedqueries/issuesaredealtwithinanefficientandeffectivemanner.
AMRT1_UKTJ
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