What you're applying for
We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area:
* Bedford (x 2)
* Central Bedford (x 2)
* Central Bedford, Luton, North Hertfordshire (x 1)
* Milton Keynes, Buckinghamshire (x 1)
What you'll be doing
You’ll take ownership of a defined patch and act as the key point of contact for residents, ensuring services are responsive, compliant, and customer‑focused. Your responsibilities include:
* Managing the full tenancy lifecycle, from sign‑up through to end‑of‑tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise – delivering services that are respectful, personalised, and trauma‑informed.
What we're looking for
Experience of housing management or a similar customer‑facing role and the confidence to manage complex and sensitive situations professionally.
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Why join us?
At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you.
Supporting information
Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Details
Role: Housing Officer (Customer Partner/Housing Officer)
Department: Housing & Tenancy Management
Locations: Bedfordshire, Buckinghamshire
Annual salary: £36,000
Employment type: Full‑time
Car allowance: Included
Hours per week: 37.5
Expiry date: 07 June 2026
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