Applicants must be UK based with full working rights as sponsorship is not available.
Location: London / Remote
Working Pattern: Mostly remote with ad-hoc days in London as required (no more than once in a week).
Start Date: ASAP
Sector: Insurance / Regulated Environment
Company Overview
We’re delighted to be partneringwith a growing insurance business that specialises in delivering tailored products to customers across the UK and Ireland.
The organisationis known for its collaborative, supportive, and people-centred culture, and finding the right person and team fit is a critical part of their recruitment process.
Employees enjoy a remote-first setup, open communication, a coaching-style leadership approach, and a culture that values autonomy, teamwork, and clear goals.
Due to continued growth and increased IT demand, the company is expanding its technology function and creating a new Senior IT Analyst position to strengthen operational capability and support the existing IT leadership.
Role Overview
This is a key role within a small but growing IT team. As Senior IT Analyst, you’ll provide broad technical support across the business, working closely with internal colleagues, external users, and third-party suppliers.
The role combines hands-on IT support, system administration, cybersecurity responsibilities, asset management, and coordination of technology changes across the organisation.
You’ll be supporting a busy IT function where the team manages a wide range of responsibilities, including project delivery, support for bespoke internal systems, and collaboration with an overseas call-centre team, working parallel to colleagues in a similar role.
The position is predominantly remote, with ad-hoc travel to London for team meetups and occasional additional in-person work as needed, so applicants must be UK based and able to travel easily to London when needed.
Key Responsibilities
* Ensure security of systems and data, including running vulnerability scans and coordinating penetration testing
* Support internal and external users of bespoke software systems and CRM tools
* Manage and monitor support tickets, including replicating issues and producing clear bug reports
* Liaise with third-party suppliers to request quotes and support system changes
* Assist with user acceptance testing and documentation of systems and processes
* Manage IT assets including equipment, licensing, subscriptions, and domains
* Support office IT, including laptops, phones, networks, servers, and software
* Develop and support the business phone system
* Provide technical support to an overseas call-centre team
* Contribute to project delivery within a lean, fast-moving environment with high IT demands
Requirements
* Experience in a similar technology-focused role
* Strong track record in IT support with broad technical experience
* Hands-on experience withMicrosoft 365,Azure,SharePoint, andCRM systems
* Cybersecurity awareness and experience managing security-related activity
* Comfortable working independently in a remote environment, including regular video calls
* Strong communication skills and the ability to support both technical and non-technical users
* Experience using ticketing systems and handling customer queries
* Must be UK-based with a suitable home working setup
* Must have the right to work in the UK — no sponsorship available
* Experience working in insurance or a regulated environment would be preferable
* ITIL certification or other relevant professional qualifications
* Experience managing third-party suppliers
* 25 days annual leave, increasing with service
* Nomad policy - work abroad for up to 4 weeks per year
* Annual travel insurance
* Life cover (4× salary) and income protection
* Enhanced family leave
* Flexible remote working with monthly team connection events
* Regular team socials plus birthday and Christmas gifts
* Qualification bonus for completing relevant learning
* Family & friends discount on insurance products
Apply Now
If you're a passionate and experienced IT Analyst, who would thrive in a people first organisation and a collaborative environment, then apply now!
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