Overview
Join to apply for the Retail Optical Assistant role at Vision Express. As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure customers leave happy, with eyewear that fits properly and meets their vision needs. Vision Express is part of the EssilorLuxottica family.
We are excited about flexible working options. If this sounds like the role for you, we’d love to hear about your ideal working week and discuss options to fit around commitments.
What we are looking for
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them to help meet store targets
* Arrange and maintain the store look and feel, keeping it organized and stocked in line with store marketing guidance
Benefits and incentives
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support
* 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
* Flexible health benefits such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join a company-wide community with peer-to-peer knowledge sharing
* Flexible lifestyle benefits including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and discounted bicycles via Cycle to Work
Job details
* Employment type: Full-time
* Seniority level: Entry level
* Job function: Health Care Provider
* Industry: Retail
Info about nearby locations is provided for applicants’ awareness but not part of the core job description. This description reflects the responsibilities and qualifications for the Retail Optical Assistant role at Vision Express.
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