SeniorLeaseholdManager YoulldemonstrateourHEARTvaluesinyourbehaviours.Youll:SeniorLeaseholdManager Beauthentic,open,andtransparentinyouractionsandwords Believethatbyworkingtogetherweaccomplishmore,andworkhardeverydaytoimproveservices,efficiency,andvalueformoney. Takeresponsibilityfordeliveringexcellenceandownyourownactions. Embracedifference,andputourresidents,colleaguesandourpartnersareattheheartofallyoudo. Dowhatyousayyouwillandbereliedupontokeepyourpromises. PurposeoftheroleSeniorLeaseholdManager ReportingtotheHeadofPropertyManagement,youwill: Provideexpertoversightonallleaseholdmattersacrossaresidentialportfolio EnsurecompliancewithUKleaseholdlegislation,regulatorystandards,andbestpractice Leadoncomplexlegal,tribunal,andgovernanceissuesrelatingtoleaseholdmanagement KeyresponsibilitiesSeniorLeaseholdManager Actastheorganisationstechnicalexpertonleaseholdlawandcaselaw Setandrevieworganisationalprocessestocomplywiththelaw Interpretcomplexleaseclausescoveringservicecharges,repairs,insurance,andlandlord/tenantobligations Overseecompliancewithstatutoryconsultationrequirements(Section20)andservicechargelegislation LeadandmanageallFirst-tierTribunal(FTT)cases,includingservicechargedisputes,leasevariations,andSection24managerapplications Prepareandreviewtribunalsubmissions,statementsofcase,andevidentialbundles OverseeandadviseonRighttoManage(RTM)claims,includingnoticevalidation,counter-notices,andmanagementhandovers Supportandmanagecollectiveenfranchisementprocesses,includingqualificationandvaluationprinciples Interfacewithlegalandvaluationexpertsonenfranchisementmatters Providedetailedleaseanalysistoidentifyrisks,ambiguities,anddefects Leadonleasevariationprocesses,includingstatutoryapplicationswhererequired Supportdevelopmentofleasestandardsandgovernanceframeworks Ensureservicechargesarecompliantwithreasonableness,transparency,andtrustaccountingrequirements Overseedisputeresolutionrelatingtoservicechargerecoveryandmajorworks Supportrobustbudgeting,costallocation,andreservefundmanagementprocesses Manageandoverseemanagingagents,ensuringcompliancewithRICSResidentialManagementCodeandindustrystandards EssentialSeniorLeaseholdManager StrongtechnicalexpertiseinUKleaseholdlegislationandcaselaw Experienceofstaffandperformancemanagementorabilitytodemonstratethatcanworktothisstandard. Extensiveleaseholdblockmanagementexperienceincludingmanagingblocksinmixedtenureenvironmentandworkingwithsuperiorlandlordsandtheiragents. Extensiveexperienceoflegalaspectsofleaseholdlawandregulations,includingsections20and20bandpracticalexperienceofpreparingandrepresentingcasesatTribunal(FTTandupperTribunal)andcourt In-depthunderstandingofFTTprocessesanddisputeresolution KnowledgeofRTM,enfranchisement,andleasevariationmechanisms Familiaritywithservicechargeaccountingandcomplianceframeworks AwarenessofRICS,ARMA,andBuildingSafetyregulatoryrequirements Significantexperienceinleaseholdpropertymanagementorlegaladvisoryroles Provenexperiencemanagingtribunalcasesandcomplexleaseholddisputes Strongworkingknowledgeofmanagingagentsandresidentialportfoliomanagement Relevantprofessionalqualification(e.g.TPI,MRICS)desirable Experienceofdevelopinggoalorientatedstrategiesandofmeetingtargets Goodunderstandingofbuildingtechnologyand/ordefect/latentdefectsprocesses. Excellentcommunicationskills,bothverballyandwritten. Passionandcommitmenttothedeliveryofcustomerserviceexcellence. Goodnegotiationskillswiththeabilitytoinfluence,persuadeandresolveconflict. Excellentinterpersonalskillsandabilitytoworkcollaborativelywithstakeholdersandcolleagues. Wellorganisedwithexcellenttimemanagementandproblem-solvingskills. Abilitytoworkeffectivelyunderpressureandtomeetdeadlinesandtargets. AbilitytouseManagementInformationandCRM(CustomerRelationshipManagement)systems. GoodworkingknowledgeofMSOffice AbletoquicklylearnandusenewITandcommunicationsystemseffectively.