Role
| Area Manager
Location
| Birmingham
Salary
| Up to £60,000 plus bonus
Contract
| Permanent
All candidates must be fluent in written and spoken English and have the right to work in the UK.
About Us
Lane7 are the fastest growing and the market
leading boutique bowling business in the UK, with multiple venues across three
brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a
great activity packed experience. Not only do we offer highly attractive
bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting
and much more!
Could you be what we’re looking
for?
Our ideal candidate is an Area
Manager who has a passion about delivering excellent guest service, developing
their team through coaching & training, and has the ability to run a large,
multi-faceted business, and drive different revenue streams.
* Do you have 3+ years of area manager experience in the leisure,
hospitality, or F&B sector?
* Are you an Area Manager who is goal orientated and can drive
revenue across their area?
* Are you a leader who loves to coach and develop their teams?
* Are you focused on delivering an outstanding guest experience every
time?
* Are you welcoming, and supportive of those around you?
* Have you got a positive, can-do, and problem-solving attitude?
* Do you have the ability to create a sense of fun?
The Role
* Accountability
for ensuring the improvement of service and hospitality delivery, creating
clear KPIs and known ways of working that develop across sites and become a
clear representative standard and point of difference for the business and your
area.
* Pro-actively
seek ways of continually improving service every day.
* Ensure the
recruitment process is being followed at each venue when recruiting for team
members.
* Oversee the
annual appraisal process, ensuring timelines and roles are clearly understood,
and all related paperwork is submitted, including quarterly business review
meetings.
* Encourage
proactivity & innovation within your team.
* Lead by
example, adopting a hands on' approach, demonstrating positivity and
adaptability of approach.
* Maximise team
performance through managing, engaging, and coaching the General Managers and
Assistant General Managers.
* Actively and
positively encourage teamwork, recognise, and reward achievement.
* Create a
best-in-class service environment, working on team-building initiatives and
ensuring all staff understand their roles, and embrace positive change.
* Be
accountable for decision making across sites. Be the go-to for General Managers
with their queries on operational issues.
* Drive for
positive resolution of issues arising in the sites and ensure relevant people
are kept informed (site management / head office etc.)
* Proactively
assess procedures; working with your team in an agile manner to respond to
industry legislation, trends, and best practice.
* Maintain a
good understanding of your cost, and where you (as the area manager) can bring
the most value every day.
* Deliver year
on year sales growth and budgeted profit.
* Maintain
costs in line with budgets, through efficient sales forecasting to ensure all
sites achieve net operating profit to budget, by adopting a pro-active approach
to sales and cost control, including stock management, staff rota planning,
etc.
* To be
accountable for ensuring that the sites and the managers (and their teams) are
compliant in all aspects of the law, and that all hospitality, operational,
Health & Safety and Food Safety standards and followed.
* Ensure all
sites run smoothly by following clearly defined systems and procedures and that
the standards, policies and procedures and being consistently maintained.
Working
Arrangement
* Field based, this role requires regular travel to
our venues.
* Flexibility to work evenings, weekends & Bank
Holiday.
* Hotel overnight stays as required to meet the needs
of the business.
* Some international travel.
* Attend and participate in company meetings.
* Multiple platforms for communicating with HQ Support
& site teams to include phone, email and Teams.
What
We’ll Offer
* Up to £60,000 salary per annum plus additional bonus
* Company Car
* Private
Health insurance & benefits through Vitality
* Cycle2Work
scheme in partnership with Halfords
* Access to our team wellbeing app – to support in promoting mental
health awareness and wellbeing in our teams.
* Friends
and family discounts across the Lane7 Group
* Company
contribution pension
To Apply
Does this sound what you’re looking for? Get in touch asap to find out more and join us!