Application Deadline: Nov. 16, 2025 Edinburgh On-site Job Description As a Customer Service Assistant at Blooper Biotech, you will play a vital role in providing exceptional support to our global customer base. In this position, you will be responsible for responding to inquiries, addressing concerns, and ensuring a positive customer experience. Your strong communication skills, empathy, and problem-solving abilities will be essential in this role. Key Responsibilities: Provide prompt and courteous assistance to customers via phone, email, and other communication channels Accurately document and track customer interactions to maintain detailed records Identify and escalate complex issues to the appropriate team or manager for resolution Collaborate with cross-functional teams to ensure seamless customer support Contribute to the continuous improvement of customer service processes and procedures Maintain a deep understanding of Blooper Biotech's products, services, and policies to effectively address customer needs Demonstrate a commitment to Blooper's core values of integrity, innovation, collaboration, and impact Job Description