Business Support Officer
Location: 12 Blantyre Street, SW10 0DS
Start Date: ASAP
Contract Duration: 3 Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 17.73 per hour
Job Ref: (phone number removed)
Job Responsibilities
Provide Executive Assistant Support to the Head of Resident Safety & Repairs, Assistant Directors, and Director of Housing Management.
Support the Directorate with daily operational and administrative duties, facilitating other areas of the department as required.
Manage diaries for the Head of Resident Safety & Repairs, Assistant Directors, and the Director. Liaise with internal and external stakeholders, arrange meetings, travel, organize meeting spaces, and ensure these are well facilitated.
Carry out various administrative duties around meetings such as minute taking, sharing agendas, providing necessary documents to attendees, and ensuring governance processes are met.
Work with the complaints team to ensure all complaints and councillor queries relevant to the directorate are managed effectively and within timescales.
Liaise with key council officers, Councillors, staff, residents, and external agencies on behalf of the Directorate.
Work with HR to support recruitment. Ensure that HR processes are followed, assisting with the end-to-end recruitment process from business case approval through to interview, appointment details, and onboarding.
Monitor and update the progress of service plans across the Directorate, including preparing regular updated plans for the Housing Management Team (HMT).
Contribute to the development and maintenance of all clerical and administrative support systems and processes for the Directorate.
Update internal office information promptly whenever staff changes occur, including information kept for Health and Safety purposes, and keep other staff in the Directorate updated on administrative matters when necessary.
Use office IT systems and applications effectively to manage the process of archiving files/documents and maintenance of appropriate records in line with data protection and confidentiality principles.
Take responsibility for understanding and continually increasing your knowledge of the function and purpose of the work of all sections within the office and the wider context in which it functions.
Perform any other ad hoc duties relevant to the role that may arise, such as managing general secretarial services, photocopying, note-taking, message taking, response/report writing, and answering and screening inbound emails and phone calls.
Person Specifications
Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care, and service delivery, and the ability to implement these policies in the workplace.
Desirable qualifications include A levels or higher.
Previous experience as an executive support assistant/PA.
Experience in a social housing environment is preferable but not essential.
Excellent administrative and organizational skills are a must.
Keen attention to detail.
Strong IT skills and proficiency across MS suite.
Clear communication skills.
Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently.
Able to engage with internal and external stakeholders in a friendly and professional manner.
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