Overview
Quality & Compliance Executive (Customer Service & Experience)
Raise the bar—every interaction, every day. We're looking for a Quality & Compliance Executive to support high standards across our customer service partners. You'll identify opportunities, share insights, coach others, and drive continuous improvement through quality reviews and audits. If you enjoy problem solving, working collaboratively, and helping teams deliver great customer outcomes—we'd love to hear from you. (And if you're into DIY, that's a bonus)
Team: Customer Service & Experience
Reports to: Training, Quality & Compliance Lead
Salary: From £30,000
Location: Hybrid role – minimum 1 day in SSO per month + travel to our Cape Town partner site where required
Apply now and help make every experience effortless. #Hiring #QualityAssurance #Compliance #CustomerService #ContinuousImprovement
What's the job?
Putting yourself in the shoes of our Customers. Reviewing the quality of customers interactions with customer services and sharing improvement insights; provide coaching to support consistency of customer experience. The rest of the details, we can talk through at interview
What we need:
Comfortable reviewing experiences. Detailoriented and ability to look at what has happened vs. what should happen. Collaborative across functions to improve experience through representing the customer in every journey. The rest of the details, we can talk through at interview
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.