Customer Support Executive
Full-time; Monday – Friday
Office-based
9am – 5pm
£24,500 – £26,000
My client, who is an industry leading manufacturer with a fantastic reputation for both its service and products, as well as an employer, are looking to employ an experienced Sales Administration and Customer Service professional on a permanent basis.
Role:
As the Customer Support Executive, your role is central to business operations, and you’ll be the first point of contact for customers, managing enquiries, processing orders, supporting site visits, and ensuring every interaction reflects the company’s high standards. You’ll work with both new and existing customers, providing solutions and guidance that help exceed expectations.
In the Customer Support Executive role, you will:
Manage a wide range of customer enquiries, ensuring responses within agreed timescale.
Provide support for both new and existing customer accounts, ensuring efficient service delivery.
Accurately process sales orders, prepare quotations, and support with breakdowns.
Attend customer meetings and site visits (always accompanied by a colleague, usually from the sales team).
Handle complaints with professionalism, following company policies and ensuring timely resolution.
Answer incoming calls promptly and confidently, as well as respond to emails with accuracy and care.
Ensure all processes are followed and contribute ideas for continuous improvement.
Work collaboratively with colleagues across different departments to achieve shared goals.
Represent the company positively at all times, maintaining a tidy workspace, professional appearance, and a customer-first attitude.
Support compliance with company policies, procedures, and quality management systems.
Demonstrate flexibility in managing tasks, priorities, and unexpected challenges. Requirements:
In the position of Customer Support/ Account Coordinator, you will be joining a collaborative team and company as a whole, so positive personal values and work ethic is always top of the list! You will be reliable, honest, flexible to assist colleagues when the need arises, as well as taking pride in the service you and the company provide.
You will have at least 1 years’ experience in a similar position, be confident in providing great B2B customer service, in addition to having experience with sales administration.
As the Customer Support Executive, you will:
Have a strong focus on customer service and building lasting relationships.
Possess excellent attention to detail and organisational skills.
Communicate clearly and professionally, both in writing and over the phone.
Be confident using Microsoft Excel (basic to intermediate level).
Be adaptable, being able to work reactively to different situations quickly, and work collaboratively as part of a team.
Is reliable, punctual, and flexible in their approach to work.
Additional Information:
Excellent training.
Eco aware and sustainable business.
Supportive and approachable management.
Amazing staff retention levels.
25 days holiday + BH
Healthcare cash plan (following successful probation).
Income protection (after 3 years).
Death in service benefit (after 12 months).
Employee of the Year recognition scheme.
Pension contribution (3% employer, 5% employee).
Free onsite parking.
If you’re motivated, detail-oriented, and enjoy working in a fast-paced environment where you can really make a difference, we’d love to hear from you.
If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Hannah Kirk. Alternatively, submit your application directly for consideration.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies