* Annual salary of £25,255 (FTE)
* Permanent role
* Full-time (35 hours)
* Oldham office based
Proposed Interview Date: Tuesday 31st March
The role
Are you passionate about helping people and brilliant at solving problems? Do you enjoy working in a role where no two days are the same? If so, this could be the perfect opportunity for you.
As a Housing Assistant at Regenda Homes, you will play an essential role in helping us deliver a friendly, responsive, and high‑quality neighbourhood service. You will be one of the first people our customers speak to, providing support with repairs, rent enquiries, tenancy matters, anti‑social behaviour concerns, and complaints.
You will communicate with confidence and empathy across a range of channels, including phone, email, and digital systems. Whether you are helping someone understand the next steps with their repair, signposting a customer to support services, or recording an important safeguarding concern, you will make sure every customer feels listened to and supported.
You will manage incoming and outgoing CRM contacts, ensuring all enquiries are recorded accurately and progressed in a timely and consistent way. You will work closely with colleagues across various departments, Neighbourhoods, Income & Lettings, Asset, Customer Services, along with other teams to keep our neighbourhoods safe, well‑managed, and sustainable. This is a varied and rewarding role where you will be part of a supportive team and have the chance to develop your skills and grow your career in social housing.
The right fit
* You have experience in delivery high-quality front-line customer facing services.
* An understanding of housing processes and legislation is essential.
* Evidence of working flexibly and adapting to changing requirements.
* You have the ability to support vulnerable customers with empathy.
* Excellent communication and interpersonal skills both verbal and written.
* Excellent customer service skills.
* A full UK driving license is essential with access to a vehicle.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
* A range of flexible working options.
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer’s contribution to the pension scheme (match funded).
* £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
* Enhanced maternity, paternity and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of exciting learning and development opportunities.
* Interest free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
INDHP