Description
LOCATION: ST JAMES Quarter, Edinburgh
SHIFT PATTERN: 4 ON 4 OFF, 38.5 hours per week
PAY RATE: £15.10 per hour
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OVERVIEW OF JOB DESCRIPTION
ROLE OVERVIEW AND PURPOSE
As the Night Shift Cleaning Supervisor, you will lead and actively participate in the nightly cleaning operations at St James Quarter. This is a hands-on supervisory role where you will perform cleaning duties alongside managing the team to ensure service excellence. You will coordinate with the Deputy Presentation Managers and Presentation Manager, supporting operational delivery, compliance, and team development. You will also carry out basic HR functions such as investigations, return-to-work interviews, and training delivery, contributing to a well-supported and high-performing team.
KEY RESPONSIBILITIES
* Perform cleaning duties as part of the night shift team, ensuring all areas meet required standards.
* Supervise and support the night cleaning team, promoting a positive and professional work culture.
* Ensure all cleaning operations, including periodic tasks with clear schedules, are maintained and all duties are signed off
* Conduct and document return-to-work interviews following absences.
* Deliver training sessions and ensure weekly training topics are communicated and understood.
* Support basic HR functions including investigations, onboarding, and team development.
* Coordinate daily tasks and schedules, ensuring all duties are completed and signed off.
* Report directly to the Deputy Presentation Managers and Presentation Manager.
* Conduct nightly audits and inspections, providing feedback to management and team.
* Ensure compliance with Health & Safety regulations and site-specific procedures.
* Manage team rotas, absences, and holiday records, ensuring adequate staffing levels.
* Assist with recruitment, induction, and ongoing development of team members.
* Maintain stock control of cleaning products and uniform issuance.
* Promote teamwork and collaboration across departments and stakeholders at SJQ.
* Ensure high standards of colleague grooming, presentation, and guest interaction.
* Contribute to continuous improvement initiatives and service innovation.
* Deliver excellent leadership, communication and motivation to the site-based team, including communicating daily so that a sound communication channel exists in order that team goals can be achieved
Note: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. Duties may be subject to change based on operational requirements.
REQUIRED SKILLS AND EXPERIENCE
* Experience in cleaning operations and supervision (or willingness to learn).
* High attention to detail and ability to work under pressure.
* Strong communication skills in English (written and verbal).
* Reliable, flexible, and adaptable to a busy operational environment.
* Ability to work independently and lead a team effectively.
* Understanding of compliance, audits, and training delivery.
* Basic understanding of HR processes such as investigations, onboarding, and return-to-work procedures.