Why are we recruiting?
We are passionate about our customers and retailers at PayPoint. They are at the heart of our business, and we aim to deliver exceptional customer service. We are looking for advisors to handle contact from customers who use “The Payment Exception Service.” This service is for people without a bank account to collect benefit or pension payments from the DWP.
If you are customer-focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers, including those from vulnerable parts of society, this is the perfect role for you.
Our Contact Centre is based at our head office in Welwyn Garden City. Training will be full-time and conducted in our offices. There is some home working, but you will primarily work in the office.
The available shift pattern is: Wednesday, Thursday, and Friday 9:15-17:00, and Saturday 12:00-18:00 (27 hours per week).
The salary is £16,908 per annum plus benefits.
Who are we?
PayPoint delivers innovative technology and services to tens of thousands of businesses and millions of consumers, making life easier.
Our products are divided into three core divisions:
* In Shopping: Enhancing retailer propositions and customer experiences through EPoS services via PayPoint One, card payment technology, ATMs, and home delivery partnerships in over 60,000 locations.
* In E-commerce: Providing customer journeys through Collect+, a delivery solution for parcels at local stores.
* In Payments and Banking: Facilitating quick and convenient payments through platforms like MultiPay and providing cash solutions across our extensive retail network.
Our solutions create long-term value for stakeholders, including customers, communities, and the environment.
What will you be doing?
You will listen, empathize, and find solutions to customer problems daily. You will manage queries via email, calls, and audio messages.
We seek individuals with the right skills, commitment, and capability to assist consumers in accessing their DWP payments. If you are dedicated to helping vulnerable individuals, customer-focused, and able to deliver service with empathy and compassion, you will find this role rewarding.
The pace is fast, so we need driven, focused, resilient individuals who want to succeed.
What would we like from you?
- Ability to handle challenging conversations
- Excellent communication and empathy skills
- Strong customer service skills
- Resilience
- Experience with Microsoft Outlook and Excel
- Good listening skills
- Ability to provide appropriate solutions
- Flexibility to cover extra shifts if needed
- Consistent delivery of customer service targets and standards
It would be great if you already have…
Experience working with vulnerable people in a customer-focused role.
Career progression opportunities
Within the Contact Centre, you can progress to Senior Retail Service Advisers and Team Leaders. Alternatively, you may move into Retail Operations, Parcels, Retail Collections, IT, or junior finance and administrative roles.
What can we do for you?
You will have a rewarding experience working at our head office in Welwyn Garden City, with opportunities for homeworking. We support your development journey at PayPoint. #J-18808-Ljbffr