Overview
At PepsiCo UK, we’re proud to make some of the nation’s favourite snacks and drinks—like Walkers, Quaker, Doritos, Pipers, and Monster Munch. With sites across the UK, including our Quaker mill in Cupar and Doritos factory in Coventry, we’re also home to one of the world’s largest crisp factories in Leicester. At the end of 2025 we will move our UK office to a vibrant new Reading town centre location, just minutes from Reading train station.
Why Join Us?
We offer a competitive salary, bonus, car allowance, flexible working, and a wide range of benefits—from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running.
As an Operations Shift Lead, you will oversee daily shift operations, ensuring the effective application of Lean QCDM processes. You will be the key point of contact for all stakeholders and direct reports, driving alignment and delivering on shift performance goals. You will be responsible for managing all people related issues on shift as well as identifying opportunities for future improvement to shift performance. You will also be a designated senior manager for the business (including Warehouse) outside of office hours (Mon – Fri, 08:00 – 17:00) by providing the leadership and decision, this also includes being an Incident Controller on site during emergency situations.
Responsibilities
1. Manage and lead the on shift team using the agreed QCDM processes and principles, driving excellence in their work and continuously striving for improvements in working practices.
2. Accountable for the balanced scorecard delivery on shift.
3. Recognise future demands on the shift team and drive readiness to meet these needs (eg. Volume changes, New Product Development, New Equipment installation, changes in H&S or Quality Standards).
4. Drive site in continuously improving standards in H&S and Quality by leading the team and culture in that direction.
5. Manage shift stakeholders ensuring timely and effective communication– to Operations Manager on days.
6. Responsible for key people processes on shift talent reviews, disciplinaries, development for targeted individuals, roundtables, pay review & other communications.
7. Act as the point of contact for any non-executional, task based shift requirements.
8. Responsible for overall GEMBA across all areas of the shift.
9. Responsible for coordinating the 12 hourly QCDM escalation meeting on shift.
Qualifications
10. Excellent problem – solving skills, ideally gained through lean six sigma qualification.
11. Strong management experience of leading large teams.
12. Flexible, ‘can do,’ attitude to role and duties.
13. Results driven and understands the link between action & results.
14. Excellent communicator with individuals at all levels.
15. Good computer skills (Word, Excel, PowerPoint).
A Space to be You
We celebrate individuality and are committed to building an inclusive workplace. Our Employee Resource Groups help embed inclusion into our culture, ensuring everyone feels valued and heard.
Equal Opportunities
We’re an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process.
About PepsiCo
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated nearly $92 billion in net revenue in 2024, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.