About the role
In this role, you will liaise with new and existing customers, handling onboarding, renewals, and retentions. You will use our unique selling points and competitive prices to onboard customers to UTP. You will also liaise with existing customers nearing the end of their agreement to offer further products and ensure they remain customers. To be successful, you need to be resilient, have strong problem-solving skills, and enjoy talking to people.
What you’ll do
* Renew existing customers and offer support.
* Liaise with customers to ensure they are happy with our services.
* Provide solutions to existing customers to retain business.
* Quote potential new customers to generate new business for UTP.
* Work both individually and as part of the team to hit KPIs.
This role is perfect for you if you have
* Excellent relationship-building skills
* Strong planning and organisation skills
* The ability to think on your feet and solve problems
* Good knowledge of Microsoft Office
* High standard of customer service in challenging situations
Why you should join myPOS
* Vibrant international team operating in a hi-tech environment
* Annual salary reviews, promotions and performance bonuses
* myPOS Academy for upskilling and training
* Refer a-friend bonus
* Annual individual training and development budget
* Teambuilding, social activities and networks on a multinational level
What we offer
* Commission bonus
* Performance Bonus
* Health and wellbeing programme
* 21 days holiday
* Your birthday off (paid)
* Company events
* Company pension
* Referral program
* Free eye test from Specsavers
* Access to PERKBOX
* Dress down Friday
Who we are
Since 2014 we’ve been about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission is simple: help businesses get paid by leveraging modern tech and innovative ideas, so payment challenges are a thing of the past.
Pro tip: Take it easy about meeting every requirement—this job description is a guide. Even if you don’t tick every box, we want you to apply. This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth.
EEO statement: myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.
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