REQUIRED: 2ND LINE SUPPORT ENGINEER
LOCATION: FT ONSITE HURLEY, WINCHESTER
DURATION: 12 MONTH INITIAL CONTRACT
Please note this role requires candidates to work on shift patterns, 7am-7pm and 7pm-7am. The roles will be 4 days on, and 4 days off.
IR35 STATUS: INSIDE
Role Description
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.
Required Skills
* To handle incoming technical support incidents, requests and changes.
* Management of personal call queue, ensuring calls are closed in a timely fashion.
* Provide updates and ensure ongoing customer communication is maintained.
* Resolution of calls ranging from simple password resets to complex server queries.
* Escalation of calls to 3rd Line Team as necessary.
* To work as part of a close-knit and highly skilled team of Engineers.
* Provide excellent customer service.
* Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
* Perform software builds/re-builds on PCs and laptops as required.
* Fix hardware faults and install upgrades to client hardware.
Candidate Requirements
Candidates will need to have a minimum of 5 years unbroken UK residency.
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