James Horner Vets are seeking a dedicated and enthusiastic Veterinary Receptionist to join our friendly team on a part-time, maternity cover basis.
This is a temporary position to cover maternity leave, expected to commence in May 2026 for approximately 12 months. The role will involve working Thursday and Friday between the hours of 8:30am-7pm, with a share of Saturday mornings (currently 1 in 3) required to support the needs of the practice.
James Horner Vets is an independent, close-knit start-up focused on providing a collaborative care provision between the owners and team.
The vision of James Horner Vets is to support and create a community of well-informed pet owners in the surrounding area. This vision is built upon our core values: Compassionate, Professional, Committed. The Veterinary Receptionist and Client Account Management position embodies the values of the practice and involves managing many elements of the client journey from initial contact through to taking payment.
The successful candidate will work within the existing VRCAM team managing and supporting the relationship the client has with the practice. The successful candidate will actively promote and maintain the uptake of the Healthcare Subscriptions we deliver as part of our service.
Personal development within the company is encouraged with a clear development pathway being established to help guide growth, pay rises and self improvement.
Specific duties, but not limited to:
* Answering the phone
* Booking appointments
* Registering new clients
* Promoting Healthcare Subscriptions
* Greeting all clients on entry
* Counter signing medication
* Dispensing mediation once payment has been made
* Taking payment
* Reviewing client accounts to ensure all pets are receiving the maximum care we can offer and driving footfall
* Guiding clients to the appropriate service depending on their needs
* Responding to, and keeping on top of, website enquiries
* Maintaining the waiting area in a clean and professional image
* Ensuring retail space is kept fully stocked and tidy
* Administration of insurance forms
* Cashing up at close of business
* Supporting the RVN team in their daily duties
* Supporting the MRCVS team in their daily duties
* Attending team meetings
* Contributing to practice management meetings both content and agenda items
* Generation of ideas to offer the best care
* Market and competitor research where required
* Support of the business owner and associates in data collection where required
* Set personal goals to contribute to business success
* Attend regular coaching sessions
* Attend practice promotional events
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 20 – 24 per week
Benefits:
* Employee discount
Experience:
* Customer Service: 2 years (required)
* Veterinary Receptionist: 1 year (preferred)
Work Location: In person