Job summary
Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description.
Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=95c25ac6-50bd-4d2d-aec5-31ce90dc3b1d
Main duties of the job
As Shop Manager, you'll lead by example, to deliver the highest level of service. You'll be our ambassador on the high street, raising vital funds.
Our successful candidate will be responsible for managing and coordinating all activities of the shop. This requires commitment to high standards of customer service, donor care and volunteer support.
About us
When you join St Catherines, you'll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you'd find fulfilling, please apply today.
Details
Date posted: 07 October 2025
Pay scheme: Other
Salary: £26,436 to £27,737 a year SM1-3
Contract: Permanent
Working pattern: Full-time
Reference number: B0271-VA198
Job locations
* St. Catherines Hospice
* Grace Holland Avenue
* Pease Pottage
* Crawley
* West Sussex
* RH11 9SL
Job responsibilities
This will be a varied and challenging role that requires excellent leadership and communication skills, along with a hands-on management approach and the ability to demonstrate strong visual merchandising skills.
This post is offered on a full time basis, working 40 hours per week, Monday to Saturday, flexible each week.
Person Specification
Attitude and Behaviours
Essential
* Stamina and enthusiasm for hands on physical work
* Ability to work on own initiative
* Ability to motivate and empathise with hospice staff and volunteers
* Flexibility and willingness to work in all other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
* Willingness and desire to work in accordance with hospice values
Experience
Essential
* Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
* Proficient numeracy skills
* Excellent organisational skills
* Experience of working in a customer care environment
Desirable
* Supervisory skills
* Retail experience
* Creativity (e.g. window display)
* Some knowledge of St Catherine's Hospice work in the community, including its charity shops
* Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
* Second hand retail sector e.g. antiques
* Current fashion trends
Qualifications
Essential
* General good level of literacy and numeracy with grade C or above at GCSE
Desirable
* Retail related qualification eg NVQ
* Customer service related qualification eg NVQ
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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