Services Welfare Officer
Salary of £24,355 per annum, increasing to £26,651 after successful completion of the 6‑month probationary period. Based at a military base in the UK, with relocation to a new site every two years.
We provide vital welfare support to armed forces personnel at military bases within the UK and overseas.
Responsibilities
* Manage the WRVS facility on a military site.
* Provide independent, confidential, and sensitive welfare support.
* Support service personnel on a one‑to‑one basis and help them find solutions to personal and practical issues.
* Use judgement to signpost personnel to other support agencies or military colleagues as appropriate.
* Update line manager regularly on all issues relating to the service and centre, including self‑harm, investigations or media interest.
* Work closely with the Chain of Command, particularly the Unit Welfare Officer, and attend unit meetings as required.
* Build good working relationships with other welfare agencies involved at the unit.
* Be aware of MoD structure and other support agencies to make appropriate referrals to third parties.
* Make suitable recommendations to the Unit and line manager for improving the centre and tailoring activities to unit requirements.
* Deliver induction presentations to service personnel.
* Represent Services Welfare at formal mess functions, external events and MoD shows/exhibitions.
* Attend appropriate Services Welfare training courses and inform line manager of attendance.
* Provide out‑of‑hours support when required, ensuring call‑outs are monitored.
* Attend exercises requiring welfare support, with costs financed by the Unit.
* Conduct welfare visits in line with the unit’s requirements.
* Maintain housekeeping of the centre to a high standard.
* Ensure health and safety practices are implemented and observed; report accidents and incidents.
* Wear the appropriate uniform provided by Services Welfare during working hours and when representing WRVS.
* Perform any other duties reasonably requested by Services Welfare management.
Hours
36 hours per week over 6 days, including evenings and weekends.
Qualifications & Experience
* Broad experience working with young adults or more experienced service personnel in a welfare setting.
* Previous experience in youth and community work, social work, counselling, education or healthcare settings.
* Experience working with young or 'at risk' adults.
* Experience of effective networking with other agencies.
* Prepared to live in one‑person accommodation (provided).
* Flexibility to relocate to any location within the UK or overseas for prolonged periods of time, up to two years.
* Basic IT skills.
* Full, valid driving licence.
* Valid UK passport.
* Demonstrated flexibility to relocate on short notice.
* Self‑motivated and approachable.
* Excellent written and verbal communication skills.
* Strong time‑management, planning, and prioritisation abilities.
* Ability to demonstrate confidentiality when dealing with sensitive issues.
* Good track record of working effectively within a team.
* Relevant qualification in youth work, social work, teaching, or a similar area (beneficial but not essential).
Benefits
* Free accommodation and subsidised meals.
* 37 days' holiday per annum (six days per week) plus UK bank holidays.
* WRVS Salary Death in Service Benefit (subject to qualification).
* Company sick pay.
* Access to an exclusive rewards website and 24-hour doctor line.
* Financial support for dental, optical and other therapies.
* 10% employer contribution to a pension scheme.
* Free and confidential employee assistance programme with up to six face‑to‑face sessions.
* Access to award‑winning e‑learning and development.
* Opportunities to develop new skills.
As part of Royal Voluntary Service our goal at WRVS is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
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