Venue - The Plough Scalby
Reporting to: General Manager
Responsible for: Cleanliness of Venue, Customer Service; Guest Satisfaction; Security.
Job objective:
-Responsible for cleaning of venue
-Ensure all guests receive a warm, memorable and personal welcome.
-Complete tasks accurately and within given timeframes.
-Prepare meeting rooms and events, where needed.
JOB DESCRIPTION
Key Responsibilities
Our Service
1.Ensure that the service offered is personal and memorable. That guest needs are anticipated and requests followed up.
2.Ensure good communication with all departments throughout the hotel.
3.Be familiar with and promote the facilities of the hotel, company and surrounding area.
4.Ensure all guests are cared for accordingly.
5.Handle, follow up and communicate any comments or complaints. Pass on information to managers if unable to handle.
6.Ensure that all cleaning tasks are completed on each shift and that a full and thorough handover takes place at the end of each shift.
7.Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
8.Ensure you have a full understanding of hotel regulations.
9.Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads and maintenance.
10.Ensure access to the hotel is secure as required by hotel policy and procedure.
11.Perform any security duties as required overnight.
12.Complete incident reports and distribute to relevant departments.
13.Record any unusual occurrences or problems arising to the duty manager and take appropriate action.
14.Communicate, work with and build good working relations with the day team to ensure a consistent level of customer service is offered throughout the hotel 24 hours a day.
15.Set up restaurant & private rooms in accordance with bookings and planned events.
16.In conjunction with the Housekeeping Manager and hotel cleaning list, complete cleaning tasks on a nightly basis.
17.Check in late arrivals and check out early departures in accordance with hotel procedures.
18.Ensure wake up calls are made promptly.
19.Set for guest breakfasts, liaising with the front of house team.
Our Business
1.Be fully conversant with and adhere to hotel standards of operation and department procedures.
2.Be fully aware of all daily and weekly events in the hotel.
3.Liaise and co-ordinate with the accounts department over any special billing requests and procedures.
4.Ensure accuracy of guest bills.
5.Be competent in guest show rounds of the hotel facilities, conference and private dining rooms.
6.Ensure all necessary supplies are available for the front desk.
7.Report any faulty equipment to the relevant persons.
8.Be familiar with current licensing regulations.
9.Clean and maintain the work area and materials.
Our People
1.Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness.
2.Help to maintain a good working environment within the department and good working relationships with all other departments in the Hotel.
3.Give assistance to other departments as and when necessary.
4.Carry out any other reasonable requests made by Managers
5.Accept reasonable changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guest and patrons.
6.Attend meetings and training sessions as and when required.
Health and Safety
1.Report all potential and real hazards immediately.
2.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
3.Attend all fire, health and safety training.
4.Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws, statues and applicable ordinances, and reporting any possible hazards and conditions to the Manager(s).
5.Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the hotel.
Hours -
* Saturday to Tuesday (4 nights) 10pm - 8am (based at the Plough Scalby)
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person