Adecco is recruiting an Administration Assistant to work within the Cumbria Constabulary. The role offers an hourly rate of £13.10 and is a temporary position.
Contract Type: Temporary. End Date: January 2027. Working Pattern: Full Time, Monday to Friday 9am‑5pm (37 hours per week).
Why Join Us?
You will play a pivotal role in supporting staff in the Central Ticket Office, helping to ensure the smooth operation of a vital public service in the community.
Key Responsibilities
* Open and record all incoming post on the National Fixed Penalty System.
* Process post through scanning and the Electronic Document Management System for prompt decisions.
* Produce daily prints and check all documents for future court action.
* Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
* Operate the electronic mailing system, preparing documents for posting.
* Handle payments for transfers to the Fixed Penalty Office.
* Generate correspondence using Microsoft Word and the National Fixed Penalty System.
* Assist with processing driver admissions and checking for any discrepancies.
* Address enquiries from the public, remaining calm and professional, even in challenging situations.
* Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
* Maintain accurate records in compliance with Data Protection regulations.
What We're Looking For
* English GCSE (A‑C) or equivalent.
* RSA II or equivalent experience.
* Clerical experience, demonstrating strong administrative skills.
* Proficiency in Microsoft Word, Microsoft Outlook, and general IT literacy.
* Exceptional time‑management skills and ability to prioritise tasks under pressure.
* Experience in customer service, particularly with public interactions.
* Conflict‑resolution skills to handle enquiries tactfully and assertively.
Our client is an equal opportunities employer and welcomes applications from all sectors of the community.
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