To provide a professional and welcoming first point of contact for patients attending the Haematology department. To manage telephone and written enquiries from GPs, patients, and internal teams in a courteous, confidential, and efficient mannerensuring accurate messages and information are relayed promptly to the appropriate clinicians or staff members. The role involves handling highly sensitive and sometimes distressing clinical information with discretion and professionalism. In addition, the postholder will be responsible for the efficient coordination of Haematology outpatient clinics, including booking, amending, and cancelling appointments as required by consultants, the senior nursing team, and the Assistant Divisional Manager, ensuring smooth clinic operations and continuity of care.