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Customer Service Supervisor, hemel hempstead
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Client:
Handley James
Location:
hemel hempstead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.
Reporting into the Operations Director, you will be responsible for:
* Managing customer orders through internal processes
* Establishing processes for keeping customers informed of order progress
* Providing quotes to customers
* Dealing with ad hoc customer queries
* Working cross-functionally with production
An experienced customer service specialist, you will ideally have experience of implementing and sustaining processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferable, as this role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.
This role offers a salary between £25,000 and £35,000 DOE, with the contract type to be agreed. It is a full-time position, but our client is open to discussing part-time hours.
The candidate must reside within a commutable distance to St Helens.
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