SUMMARY
The Manager, EMEA QHSE & Audit Services supports Avetta clients and contractor/supplier members throughout the pre-qualification and audit process through review, verification, and coaching of HSE Programs, Procedures, and Requirements.
The Manager, EMEA QHSE & Audit Services works under the supervision of the Director, QHSE & Audit Services and is assigned as a dedicated QHSE & Assessment Services resource for client and contractor/supplier members of Avetta.
This role will be required to travel to our Maidenhead office 1-3 times per week, depending on location.
Please note: this role requires full working rights in England without current or future sponsorship.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. The Manager, EMEA QHSE & Audit Services will be critical in the development and delivery of the Quality, Health, Safety and Environmental Audit strategy across the EMEA region
2. Ability to manage a diverse Region of QHSE Leads, Professionals and Associates to assure execution and success of Avetta/QHSE Goals and Objectives.
3. Provide leadership, guidance, training and corrective action to support growth and development of assigned QHSE Leads, Professionals and Associates
4. Engage, Coach and Monitor the quality and performance of Assigned QHSE Leads, Professionals and Associates
5. Handle Client or Supplier Escalations and de-escalate in a timely manner
6. Support and assist in improvements and development of Audit/Assessment products to ensure efficiency, scalability and profitability
7. Manage and conduct based on workflow Manual, Implementation, & Field HSE Audits/Assessments where a review of a company’s HSE manual, training documentation, or field execution of protocols are evaluated to identify gaps/deficiencies
8. Apply general risk and hazard assessment methodology across a variety of industries that Avetta will service (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facilities, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
9. Ability to coach contractor/supplier with policies/procedures gaps or deficiencies in accordance with regulatory requirements using our C.A.R.E.S. approach.
10. Respond promptly to customer inquiries using our C.A.R.E.S. approach.
11. Handle and resolve customer concerns promptly and professionally
12. Ability to apply expertise in evaluating safety exposure and hazard verifications
13. Record and resolve inquiries, comments, complaints and actions taken (Close the Loop)
14. Communicate and coordinate with internal departments and leadership
15. Follow up on customer interactions to ensure C.A.R.E.S. was provided and effective
16. MUST HAVE RELIABLE TRANSPORTATION
17. Travel associated with this position can be expected between 25-30% depending on Client Demand/Departmental needs
IDEAL QUALIFICATIONS:
18. Proven supervisory experience across the EMEA region, fostering team collaboration and performance.
19. Collaborate with Avetta departmental leaders to inspire innovation and drive improvements aligned with organizational goals.
20. Strong critical thinking and problem-solving skills to navigate challenges effectively and enhance team performance.
21. Ability to communicate safety concerns clearly and constructively to clients and suppliers, promoting a culture of safety.
22. Deliver constructive and motivational feedback to team members and cross-departmental colleagues, encouraging professional growth.
23. Maintain a positive attitude and model professionalism, creating an encouraging work environment.
24. Enforce adherence to policies and audit protocols, ensuring compliance and operational integrity.
25. Facilitate weekly team meetings to track progress and ensure achievement of monthly production and quality objectives.
26. Utilize Salesforce to prepare insightful reports and dashboards that identify production efficiency and performance trends.
27. Provide regular updates on regional successes, challenges, support needs, and opportunities for improvement to stakeholders.
IDEAL EDUCATION, TRAINING, and EXPERIENCE:
28. NEBOSH International Diploma in Occupational Health and Safety or equivalent certification.
29. Chartered Member of IOSH or actively working towards Chartered Membership.
30. Proven ability to motivate team members to achieve production and safety goals.
31. In-depth knowledge of OHS regulatory frameworks across the UK, EU, Middle East, and Africa, including relevant industry agencies and authorities (e.g., HSE, EU-OSHA, BuildUK, SSIP).
32. Extensive industry and field experience in health, safety, and environmental (HSE) practices.
33. Strong experience in HSE auditing and compliance assessment.
34. Proficient in learning and utilizing online software systems for operational efficiency.
35. Excellent time management skills, with the ability to prioritize tasks effectively.
36. Outstanding professional communication skills, both written and verbal.
37. Bilingual proficiency is a plus, enhancing communication across diverse teams.
38. Proficient in PC applications, particularly Windows and related software.
39. Exceptional interpersonal skills for cultivating strong relationships with team members and clients.
40. Strong analytical abilities for identifying and resolving complex challenges.
41. Meticulous attention to detail, ensuring precision in all operational processes.
42. Demonstrated adaptability to navigate evolving business needs and environments.
43. Highly self-motivated, with a proactive approach to achieving results.
44. Knowledgeable in sales, customer service, and business development to integrate concepts effectively.
45. Capable of conceptual thinking and understanding other key areas of the organization.
46. Effective communicator, able to convey information clearly in both individual and group settings.
47. Proven leadership skills, providing guidance and support to staff.
48. Proficient in reading and interpreting financial and statistical data.
49. Ability to interact positively with colleagues, stakeholders, and clients in daily operations.
50. Quick learner, capable of acquiring and applying new skills and information.
51. Resilient under pressure, able to meet tight deadlines effectively.
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