Customer support specialist

Customer Support Specialist | Remote (UK) | SaaS

Were hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK.

This is not a ticket-closing support role. Were looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.

Youll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.

What youll be doing:

Supporting customers via phone, email, screen share, and ticketing systems

Investigating root causes rather than applying quick fixes

Creating and improving support documentation and training materials

Helping reduce recurring support demand through proactive problem solving

Collaborating closely with Product and Operations teams

Delivering excellent customer experiences while meeting SLA/KPI targets

What were looking for: