Parking Representations Officer £26.11per hour (Umbrella) – London Interim Contract – Local Authority A London-based local authority is seeking a dedicated professional to join their Parking Appeals and Representations Team on an interim basis. As a key member of the team, you will deliver a timely and effective service for the Parking and Network Management team and contribute directly to the council’s core priorities: Climate Change, Air Quality, and Streets for People. Key Responsibilities: Investigate and respond to all parking-related correspondence, including informal and formal representations and appeals against Penalty Charge Notices (PCNs). Represent the council at external adjudication hearings, presenting evidence to Environment and Traffic Adjudicators at London Tribunals. Ensure compliance with statutory processes, Civil Procedure Rules (CPR 75), internal KPIs, and council communication procedures. Manage parking permit and parking control suspension applications within set timeframes. Handle customer queries via phone, email, and other channels, ensuring high levels of service to residents and visitors. Identify recurring issues or trends in complaints and escalate appropriately. Prepare evidence packs and strategies for complex cases. Authorise the cancellation of PCNs and initiate refunds where applicable, in line with council policy. Monitor and report on enforcement practices and infrastructure, ensuring compliance with established standards. Ideal Candidate: Proven experience working in a Parking Representations Officer or similar enforcement role within a local authority. Strong understanding of parking legislation, appeals processes, and the work of the Environment and Traffic Adjudicators. Excellent communication and written skills, with the ability to draft clear, balanced and evidence-based responses