Interface Coordinator (Hotel Interface Systems) - UK (Remote) - 12+ months (Contract) - 25k - 30k GBP/Annum
Role Overview
The Interface Coordinator will work remotely to configure, test, and collaborate with a third-party provider in the implementation of Point of Sale (POS) systems across hotels. This role is ideally suited for a tech-savvy professional with deep familiarity in hotel operational interfaces—such as keys, phones, POS, and Property Management Systems (PMS). With a focus on ensuring seamless system integration, the successful candidate will leverage strong communication skills and a positive, engaging personality to drive project success.
Key Responsibilities
System Configuration & Testing:
* Configure and test hotel interfaces to integrate POS solutions with existing hotel technologies (keys, phones, PMS, etc.).
* Perform troubleshooting and quality checks to ensure reliable and efficient systems integration.
Vendor Collaboration:
* Work closely with a designated third-party company to facilitate the smooth implementation of POS systems in hotels.
* Act as a primary liaison between internal stakeholders and external vendors, ensuring timely communication and effective project coordination.
Interface Management:
* Document configuration procedures, test outcomes, and resolution of technical issues.
* Ensure that all hotel interface integrations adhere to operational standards and project specifications.
Communication & Reporting:
* Maintain clear and consistent communication with project teams and stakeholders.
* Provide regular updates on progress, challenges, and overall project status.
Required Skills & Qualifications
Technical Proficiency:
* Strong understanding of hotel interface systems (e.g., key systems, phone systems, POS, PMS).
* Experience with Point-of-Sale systems is a significant plus.
Industry Experience:
* A minimum of 5 years’ experience in hotel operations, with demonstrable expertise in hotel technology.
* Preferably, candidates should have experience with Hilton or be familiar with Hilton operational standards.
Communication & Interpersonal Skills:
* Excellent verbal and written communication skills.
* Capable of articulating technical concepts to a non-technical audience.
Problem Solving:
* Proven ability to troubleshoot system issues and implement efficient solutions in a remote working environment.
Preferred Attributes
Personality:
* Positive, approachable, and a good team player with a strong sense of responsibility and initiative.
Additional Experience:
* Any previous hands-on work in testing and configuring POS or hotel operational systems will be considered an advantage.