5 Months Fixed Term Contract Full Time (37 hours per week) Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. Were looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services. About the role As a vital member of the Repairs & Scheduling team, youll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents. Key Responsibilities Schedule and dispatch repair technicians based on availability, location, and skill set Monitor job progress and proactively adjust schedules to accommodate emergencies or delays Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts Support performance reporting and rota planning to optimize team efficiency Ensure accurate system updates across CRM and Total Mobile platforms Track resource usage and ensure materials are allocated effectively What were looking for Experience in repairs, maintenance, or social housing environments Experience using scheduling or CRM systems (Total Mobile experience is a plus) Strong IT literacy, particularly with Word, Excel, and scheduling systems Ability to work under pressure and adapt to changing priorities A proactive mindset with attention to detail A Business Administration qualification (NVQ or equivalent) would be beneficial. Why join GCH? At Gloucester City Homes, were proud to make a real difference to our communities. Youll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration. We offer: ? Competitive salary and pension ? Generous holiday allowance ? Learning and development opportunities ? A friendly and inclusive working culture ?? Closing Date: 26th November 2025. Be part of a team that keeps Gloucesters homes safe, efficient, and well-maintained. Apply today and help us deliver outstanding service to our residents! Our Culture At GCH, how we do things matters. We live our BeTheDifference framework every day We Adapt, We Inspire, We Own It, and We Care. If youre someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, wed love to hear from you. Ready to be the difference? Apply today and help us deliver safe, compliant homes that make a real impact. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.