Description
The post holder will be expected to produce transcription documents in Braille, Audio, and Large Print within deadlines, in line with commercial contract specifications and service level agreements.
Key Responsibilities
Duties and Key Areas of Responsibility
* Provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.
* Reconcile daily delivery with client instructions; prepare received data for scanning and transcription.
* Use specialist software to produce items in preferred formats.
* Maintain equipment used for transcription (e.g., printers, Braille embossers, scanners).
* Liaise with colleagues and managers to monitor outstanding work against SLAs.
* Communicate with clients regarding live projects and assist with reporting.
* Prepare data for invoicing.
* Follow security protocols as necessary.
* Respond to client inquiries via email or phone, providing information or quotes.
* Monitor stock levels of transcriptions stationery and postal services, and inform relevant staff.
* Assist with postal duties as required.
* Support QAC Enterprise activities and represent the team at events.
* Distribute marketing materials for College Enterprises as needed.
General Duties
* Contribute to continuous improvement projects with the All Formats Manager.
* Follow College Health and Safety policies.
* Act in accordance with the Staff Code of Conduct and QAC Values.
* Comply with all policies and procedures.
* Maintain CPD and undertake necessary training.
* Undertake other duties as agreed with the All Formats Manager.
Extended Role Responsibilities
* Prepare and transcribe documents across all formats.
* Support training and quality control for new colleagues.
* Produce reports as needed.
* Undertake training to develop specialist skills, e.g., Braille.
* Lead designated projects aligned with skills and experience.
* Cover for Team Leaders in their absence, including work assignment and SLA management.
The list is indicative; responsibilities may vary. Flexibility is expected to ensure effective College operations.
Skills, Knowledge and Expertise
GCSE English or equivalent
Understanding of Data Protection/GDPR
Meticulous attention to detail
Flexible communication style
Ability to meet conflicting demands
Effective working independently and as part of a team
Proficiency in MS Office
Commitment to equality, diversity, and inclusion.
Why work at Queen Alexandra Charity Birmingham
Join our team!
Contribute to supporting students with special educational needs in an inclusive environment. We offer a vibrant, supportive community with opportunities for professional development and a range of benefits including on-site parking, fitness facilities, employee assistance, and discounts. Be part of a charity dedicated to making a positive impact in the lives of people with disabilities and learning difficulties. #J-18808-Ljbffr