Job Description Customer Service Coordinator – Facilities Management\n\nCoventry, West Midlands\n\n£25,500 - £27,000 per annum (depending on experience)\n\n12 month + maternity cover contract (then possible permanent position)\n\nAre you an organised and proactive individual with a flair for excellent customer service? Apply today for the Customer Service Coordinator position, within a leading Facilities Management provider based in Coventry.\n\nInitially, a 12-month + maternity cover position, this position has the genuine potential to transition into a permanent role for the right candidate.\n\nAs a pivotal part of our team, you will ensure the smooth coordination of tasks, providing exceptional service to customers and supporting engineers with their daily operations.\n\nResponsibilities will include:\n\n * Scheduling works for Facilities Management Engineers, including logging call-outs and booking works with clients.\n\n * Ensuring all required documentation, such as RAMS, POWs, and other compliance records, are logged ahead of scheduled works.\n\n * Upgrading quotations with customer Purchase Orders and creating PPM contracts from approved quotes.\n\n * Booking compliance works and tracking engineers' job sheet scores to support continuous improvement.\n\n * Creating and managing jobs for training sessions and team