Motor Claims Fraud Manager Monday-Friday 9am-5pm £35,000-£45,000 DOE Bolton, hybrid working MPJ Recruitment are currently looking to recruit a Team Leader within our clients Validations Complex Fraud team. The role involves using your technical knowledge and experience to proactively manage a team of counter-fraud investigators to support the head of the department. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business. Key Skills: Excellent degree of knowledge of motor fraud/GAP/fraud investigation related claims and principles Excellent communication skills, both oral and written Good degree of IT competency and literacy Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to meet commercial requirements within the business unit Ability to actively support the Head of department in delivering their responsibilities, with the capability and confidence to deputise and perform the role effectively in their absence A solid understanding of the day-to-day personnel management requirements of the team, with the ability to support effective team performance and compliance A strong understanding of the role and strategic importance, particularly within the wider context of the Counter Fraud Team, legal arm and the business as a whole Proven experience in managing and developing insurance client relationships, including demonstrable expertise in claims investigation and fraud investigation servicesThe role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To manage leave requests, absence and other employee requirements To conduct 121-s for team members as required To assist the Head of department to manage client SLA's/MI requirements To assist with allocation of new work To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's To be accountable for the satisfactory resolution of any issuesMotor Claims Fraud Manager benefits: Competitive salary Hybrid working Enhanced contributory pension Performance related bonus Flexible benefits Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loansInterested in knowing more? CLICK APPLY