Role: Advocacy and Complex Needs Advisor, North Yorkshire
Location: Homebased, with regular travel within the North Yorkshire region
Contract Type: Permanent, Full Time
Hours: 35 hours per week
Salary: £29,170 per annum
Are you passionate about making a real difference in people's lives?
We have an opportunity to join RBL as an Advocacy and Complex Needs Advisor for our North Yorkshire region.
Advisors support beneficiaries facing challenges such as homelessness, mental health issues, addiction, domestic abuse, and involvement with the criminal justice system. Your work will empower veterans and their families to achieve their potential and lead more fulfilling lives.
While the role is home based for administrative work, Advisors are expected to travel regularly across the region to complete face to face visits with beneficiaries in their homes or other appropriate community settings, in line with RBL visit policy and beneficiary need.
Reporting to the Advocacy and Complex Needs Manager for the region, key responsibilities will include:
* Complete effective and efficient welfare case management of a complex caseload of beneficiaries facing multiple disadvantages, ensuring accurate and up to date records.
* Complete regular face to face visits with beneficiaries in their homes or other appropriate community settings, in line with RBL visit policy, to build engagement, assess need, review progress, and provide person centred support.
* Provide expert advice, guidance, and advocacy, and make referrals to both statutory and third‑sector agencies with a focus on empowering the beneficiary to address and manage their needs effectively.
* Help beneficiaries stay connected and maintain engagement with services that provide professional interventions.
* Maintain a thorough understanding of risk management and safeguarding practices and procedures for adults and children.
* Keep your professional practice up to date with current policies and procedures, ensuring compliance with Legion standards.
Travel across North Yorkshire and surrounding areas is expected as part of face to face work with beneficiaries. The successful candidate must live within reasonable distance of the designated region of responsibility.
The successful applicant will require a DBS check at Enhanced level to be undertaken as part of pre-employment checks.
Employee benefits include –
* 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
* Enhanced paid maternity, paternity and adoption leave
* Generous pension contributions, with Employer contributions ranging from 6% to 10%
* Range of flexible working options may be available, depending on your role
* Employee Assistance Programme providing confidential counselling, financial and legal advice
* Range of courses delivered by learning specialists to support your development goals and objectives
* Opportunities to volunteer
* Travel loans, Cycle to Work, and more!
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
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