Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The Following Are The Core Responsibilities Of The Apprentice Medical Care Co-Ordinator. There May Be, On Occasion, a Requirement To Carry Out Other Tasks. This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Code data on the clinical IT system
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
About Us
Irwell Medical Practice is a consistently high QOF & Quality Framework achiever. In our last CQC inspection (2017) we were rated outstanding.
We are an established Training Practice with 6 Partners, 8 Salaried GPs, 5 Practice Nurses, 2 Healthcare Assistant, 1 Nurse Associate and 1 Advanced Nurse Practitioners with a practice population of 15,100 and growing.
Details
Date posted
20 August 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Apprenticeship
Duration
2 years
Working pattern
Full-time
Reference number
A2660-25-0006
Job locations
Irwell Mill
Rochdale Road
Bacup
Lancashire
OL13 9NR
Job Description
Job responsibilities
The Following Are The Core Responsibilities Of The Apprentice Medical Care Co-Ordinator. There May Be, On Occasion, a Requirement To Carry Out Other Tasks. This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Code data on the clinical IT system
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, may be requested to:
* Partake in audit as directed by the audit lead
* Support administrative staff, providing cover during staff absences
* Action incoming emails and correspondence as necessary
* Scan patient related documentation and attach scanned documents to patients healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
* Order and monitor stationery supplies
* Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
* Deputise and support during periods of absence
* Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Identify and provide team training where required
* Support in producing and maintaining the duty rota
* Support the Practice Manager with all Patient Participation Group related matters
* Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Job Description
Job responsibilities
The Following Are The Core Responsibilities Of The Apprentice Medical Care Co-Ordinator. There May Be, On Occasion, a Requirement To Carry Out Other Tasks. This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Code data on the clinical IT system
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, may be requested to:
* Partake in audit as directed by the audit lead
* Support administrative staff, providing cover during staff absences
* Action incoming emails and correspondence as necessary
* Scan patient related documentation and attach scanned documents to patients healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
* Order and monitor stationery supplies
* Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
* Deputise and support during periods of absence
* Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Identify and provide team training where required
* Support in producing and maintaining the duty rota
* Support the Practice Manager with all Patient Participation Group related matters
* Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Person Specification
Skills + Personal Qualities
Essential
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of MS Office applications
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Desirable
* Clinical IT system user skills
Qualifications
Essential
* Educated to GCSE level or equivalent
Desirable
* GCSE Mathematics and English (C or above)
* AMSPAR Receptionist Qualification
* NVQ Level 2 in Health and Social Care
Experience
Desirable
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Person Specification
Skills + Personal Qualities
Experience
Desirable
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Irwell Medical Practice
Address
Irwell Mill
Rochdale Road
Bacup
Lancashire
OL13 9NR
Employer's website
https://irwellmedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Irwell Medical Practice
Address
Irwell Mill
Rochdale Road
Bacup
Lancashire
OL13 9NR
Employer's website
https://irwellmedicalpractice.nhs.uk/ (Opens in a new tab)
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