Job Overview
We are looking for an enthusiastic, hard‑working individual who has the ability to work well within a small dedicated team delivering a high standard of ward co‑ordinator support to Gate 10A. We are looking for someone who has a friendly outlook with excellent communication skills and who thrives in a fast‑paced and very busy working environment. The role requires an elevated level of patient contact.
Main Duties
* The purpose of the Ward Coordinator role is to support the ward team in managing the patient’s journey from admission through to discharge, ensuring that discharge occurs at the earliest appropriate opportunity and that the patient has the necessary support and care to remain safe in their discharge setting.
* The Ward Coordinator will also support the smooth running of the ward’s administrative functions, such as ordering stores, supplies, and specialist equipment as needed.
* The post holder will work closely with the nursing teams, the Ward MDT and the Integrated Discharge Service (IDS) and system partners to ensure that the patient receives prompt care and any delays to treatment are escalated in a timely manner. They will ensure the discharge process is active, dynamic and efficient and that ward information systems are updated in real time.
* The post holder will support the ward teams to have early conversations with patients and families/carers around discharge and use this information to support the person’s journey whilst in hospital.
* By doing this, the post holder will ensure that people only remain in the hospital for as long as they need to and will optimise their length of stay, making sure ‘flow’ is maintained and beds are available for people that need them.
Person Specification
Education and Training
* Essential: Educated to GCSE or equivalent.
* Desirable: Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.
Work Experience
* Essential: Experience of working as part of a team in a multi‑disciplinary environment.
* Essential: Ability to demonstrate good customer care skills.
* Desirable: Experienced in the NHS or similar organisation.
* Desirable: Previous outpatient and/or clerical experience.
Knowledge, Skills and Abilities
* Essential: Excellent verbal and written communication skills.
* Essential: Able to develop good working relationships amongst team, colleagues and staff.
* Essential: Able to work flexibly to meet the needs of the service.
* Essential: The ability to work to tight deadlines.
Personal Qualities
* Essential: Willingness to learn new IT systems.
* Essential: Enjoy working in an extremely busy department.
* Essential: Someone who is a team player, always helpful, happy and willing to assist other teams.
Additional Information
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
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