Job Title: IT Officer
Job Type: Full Time 37.5 hours per week
Department: IT
Reports To: Company Directors
Location: On-Site (not remote)
Please note - CoS is not available for this role.
Job Overview
We are seeking a versatile and proactive IT Officer to support daily IT operations and contribute to the ongoing development, maintenance, and optimisation of our Management Information System/Enterprise Resource Planning (MIS/ERP) solutions. This role combines end-user support, system administration, and application development responsibilities to ensure the smooth running of IT systems and improved business processes.
Key Responsibilities:
1. Daily IT Support & Maintenance
* Provide first-line support for hardware, software, network, and peripheral issues.
* Troubleshoot and resolve IT incidents and service requests promptly.
* Maintain IT asset inventory (hardware and software).
* Perform regular system health checks, backups, and updates.
* Install, configure, and maintain desktops, printers, scanners, and other IT devices on the production floor and administration
* Ensure antivirus and security patches are up to date.
2. MIS/ERP Development & Maintenance
* Assist in the design, development, testing, and deployment of custom modules or enhancements in the existing MIS/ERP system.
* Collaborate with departments to gather and analyse business requirements and implement system enhancements accordingly.
* Develop and maintain dashboards, reports, and real-time analytics to support production monitoring and decision-making.
* Monitor system performance and troubleshoot application-level issues.
* Maintain documentation related to system architecture, configurations, and custom developments.
* Monitor system performance and troubleshoot ERP-related issues in coordination with external vendors.
* Provide user training and support for MIS/ERP tools.
* Ensure data accuracy, consistency, and integrity across all systems.
* Document system workflows, user guides, and technical manuals.
3. IT Systems Administration
* Manage user accounts, access controls, and permissions across systems.
* Administer databases used by the MIS/ERP (e.g., SQL Server, MySQL).
* Support integration between ERP and third-party tools or APIs.
* Ensure data integrity and perform regular audits of system logs and usage.
Requirements
Education & Experience:
* Educated in Information Technology, Computer Science, or related field.
* 2+ years of experience in IT support and/or software development (ERP/MIS preferred).
Skills:
* Proficiency in IT support and troubleshooting (Windows, networks, printers, etc.).
* Experience in ERP/MIS platforms
* SQL database knowledge and experience with report generation.
* Strong problem-solving and analytical skills.
* Ability to multitask and prioritise in a dynamic environment.
* Good communication and interpersonal skills.
* Team player with a customer-focused mindset.
* 2+ years of experience in IT support and/or software development (ERP/MIS preferred).
* Strong time management skills.
Boran Mopack Ltd is committed to equality and diversity and believes in employing a range of talented people. We fully support the rights and opportunities of all staff to seek, obtain, and hold employment and to enjoy equal employment opportunities without discrimination.
Salary: Based on Experience
Schedule: Monday-Friday (times flexible)
How to Apply: Apply directly on Indeed, or send a detailed CV and cover letter to
Job Type: Full-time
Benefits:
* Company pension
* Referral programme
Application question(s):
* What experience do you have that would be relevant to this role?
Education:
* Diploma of Higher Education (required)
Work Location: In person