IT Field Engineer Based in Cardiff or Bristol
£35,700 + up to 15% bonus + ECOP Car | 45 hours per week
Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our UK IT team. You'll help keep technology running smoothly across our dealerships and work with colleagues who value clarity, professionalism and collaboration.
What you'll do
* Provide on-site IT support across multiple dealerships
* Resolve hardware, software and connectivity issues
* Deploy laptops, desktops, telephony and user devices
* Support installations, upgrades and maintenance
* Work with the IT/IS Manager on process improvements
* Deliver 1st3rd line support and escalate when required
* Manage helpdesk tickets and incoming requests
* Complete daily system checks and routine maintenance
* Document technical processes clearly
* Coordinate with suppliers and internal teams
* Assist with routers, switches, firewalls and VPN tasks
* Support LAN and WiFi troubleshooting
* Carry out basic cabling tracing and patching
* Maintain site IT assets and stock
* Support SDWAN and modern networking initiatives
Territory and travel
This role covers our Cardiff and Swansea dealerships and our six Bristol sites. You'll also make reasonably frequent visits to Greater London, the Home Counties and our Bolton dealership, with occasional visits to partner organisations. We welcome applicants living within a practical commute of Bristol or South Wales.
What we're looking for
We're looking for someone who communicates clearly, enjoys helping others and brings a calm, professional approach to onsite support. You should have experience in field support or similar technical work, with confidence working independently across different locations.
You'll be comfortable using Microsoft 365 and Windows environments, and have a good understanding of networking concepts such as SDWAN, VPN, routing, LAN/WiFi and firewalls. Strong organisational skills will help you manage visits, tasks and priorities effectively.
It's helpful if you're familiar with hardware swaps, troubleshooting and basic cabling tasks, and have some experience coordinating suppliers or service partners. Certifications such as ITIL v4, CompTIA, Microsoft or Cisco are desirable, and awareness of standards such as PCI DSS or ISO 27001 is beneficial, although not essential.
Licence requirement
A full UK driving licence is essential, and automaticonly licences are acceptable.
Foreign licences within the UK grace period are also welcome.
Hours and pay
* £35,700 per year
* Up to 15% annual bonus
* ECOP car after one month's service
* Demo car provided initially (subject to normal BIK)
* 45 hours per week, usually 8am6pm Monday to Friday
* Flexibility required for travel and occasional oncall
* Business mileage reimbursed
* Overnight accommodation and reasonable expenses reimbursed when agreed in advance
* Company laptop and mobile phone provided
Company benefits
* Pension scheme with life assurance
* Staff discounts on vehicles, parts, servicing and accessories
* Access to company loan car scheme
* Share Incentive Scheme
* Mortgage and pension advice seminars
* Excellent manufacturer training and clear progression support
* Cycle to Work scheme, including ebikes
* Discounted gym membership
* Enhanced Maternity and Paternity policies
* Eye test voucher scheme
* 33 days' annual leave including Bank Holidays (option to buy or sell days)
Apply Now
** CLICK HERE to apply for the IT Field Engineer role at Renault Retail Group - you will be directed to our secure application portal. **
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please.