Overview
Join to apply for the RN GoFollow role at GoHealth Urgent Care.
Education
* Graduate from an accredited registered nursing program.
Work Experience
* 3+ years of experience of clinical practice required.
* Emergency Medicine/Urgent Care preferred.
* Previous exposure and awareness on how to deliver lab and radiology results to patients.
Required Licenses/Certifications
* Active Registered Nursing State License (IN).
Additional Knowledge, Skills And Abilities Required
* Proficient in relevant computer applications/electronic medical records.
* Strong foundation in HIPAA and compliance.
* Ability to type quickly, basic computer knowledge.
* Proficient in Microsoft Word and Excel.
* Detail oriented; able to rely on experience and judgment to perform a variety of tasks.
* Exceptional written and verbal communication skills.
* Able to interact and treat all persons with fairness, respect, and sensitivity to cultural/social differences.
* Experience with electronic medical records.
* Required language proficiency.
* Knowledge of administration and clerical processes.
* Knowledge of call center telephony and technology.
Core Competencies
* Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
* Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
* Diversity and Inclusion: Fosters diversity and inclusion, to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
* Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
* Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, partnerships and community health needs.
Essential Functions
* Responsible for review and managing patient results for various labs and imaging.
* Document all activities and communications in the EMR.
* Responsible for escalating cases to GoFollow APPs that require medication management changes.
* Responsible for timely management of critical abnormal lab results (within 12-24 hours).
* Responsible for relaying results and care plan to patients, explaining results and answer questions from patients.
* Respond to escalated questions and concerns as needed.
* Respond to patient inquiries both telephonically and by email regarding patient visit and follow up.
* Prioritizes results and triaging messages efficiently.
* Responsible for outreach for patient follow-up.
* Responsible for pro rata share of weekend and on-call duties.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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