Join Our Dynamic Team as a Team Leader, Operations
Are you ready to lead with passion and make a real impact? We're seeking a vibrant and motivated Team Leader, Operations, to join our fast-paced call center team. This role is all about inspiring a group of talented associates and driving success through dynamic leadership and innovative strategies.
What You'll Do
Lead and Inspire: Take charge of supervising a diverse group of call center associates. Your leadership will ensure that performance metrics soar through effective coaching, motivation, and accountability.
Coach for Success: Provide regular, impactful coaching to your team, helping them achieve—and exceed—performance goals. Your guidance will be crucial in shaping their professional journeys.
Drive Improvement: Spot performance challenges and develop strategic action plans to elevate performance. Implement changes, motivate your team, and celebrate their successes.
Exceed Expectations: Ensure our service not only meets but surpasses contractual KPIs and financial expectations. Your dedication will shine through in every customer interaction.
Communicate and Connect: Engage your team through regular meetings and open forums. Your communication skills will keep everyone informed, inspired, and ready to tackle challenges.
Be the Expert: Step in as a subject matter expert when escalated customer calls come your way. Your expertise will turn challenges into opportunities.
Stay Ahead: Keep yourself updated on internal processes, policies, and procedures. Your commitment to growth will be supported through manager development training.
Live Our Values: Embody the Concentrix values in everything you do, being a true advocate for your team and our mission.
Who You Are
You have an associate's degree in a related field and 2-4 years of relevant experience.
You're a go-getter, ready to develop and coach team members to reach dazzling performance heights.
Pressure? No problem You thrive under it and see tasks through to completion.
Communication is your forte, both in writing and speaking.
You excel in leading teams with multitasking, prioritization, and meeting timelines.
You're eager to mentor and provide clear direction, driving your team toward success.
Flexibility? You've got it You're willing to adapt your schedule to meet team and business needs.
If this sounds like the perfect opportunity to advance your career and make a difference, we'd love to hear from you. Join us in leading our team to new heights
Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.