The role
has two clear phases. Initially, you will focus on process design, documentation and knowledge capture, ensuring Desktop Procedures (DTPs), training materials and handover documentation are robust and complete. As the Hub moves through go-live, your focus will shift to operational support, stabilisation and ongoing standardisation, supporting newly formed teams and addressing issues as they arise.
All roles are broadly similar; what you work on will depend on when you join and where the biggest delivery need is. Flexibility and a “do whatever it takes” mindset are essential.
As part of this you’ll:
1. Map out Finance processes and document Desktop Procedures (DTPs) to a high standard
2. Work with SMEs to ensure processes are practical, controlled and scalable Identify opportunities for standardisation pre- and post-go-live and support implementation
3. Capture process interactions across teams to inform training and knowledge transfer
4. Define standard data input templates and assess feasibility across contracts
5. Support training of new starters and capture knowledge from transitioning or exiting team members
6. Play an active role during go-live and post-go-live stabilisation, supporting operational delivery
7. Drive consistency and standard ways of working as the Hub embeds
What you’ll need to do the role:
You’ll be someone who:
8. Is a qualified accountant (ACA, ACCA, ACMA or equivalent)
9. Has experience documenting and embedding standardised Finance processes
10. Is highly process- and control-oriented, with strong attention to detail
11. Is comfortable working through ambiguity and change
12. Is collaborative, adaptable and able to work across multiple stakeholders
13. Is hands-on, delivery-focused and happy to jump in where the biggest issue is
14. Has experience in a shared services or transition environment (highly desirable)
How success will be measured:
15. You integrate quickly into the team and build trust with stakeholders
16. You grasp the operating model and current challenges at pace
17. Processes are clearly documented, understood and usable
18. The Hub stabilises quickly post go-live, with increasing standardisation
19. You help set the foundation for a sustainable, scalable Finance Hub
Why Serco:
You’ll be part of a high-profile Finance transformation, playing a hands-on role in shaping Finance processes, systems and culture across a truly global organisation. Working in a collaborative, forward-thinking environment, you’ll gain standout experience delivering meaningful change while building strong foundations for long-term career opportunities across Serco.
What we offer:
20. Company car / cash alternative
21. Private healthcare
22. Bonus scheme of up to 10%
23. Flexible working considered
24. Pension – 6%
25. Chance to contribute to innovation in the public services
26. A company passionate about diversity and inclusion
27. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
28. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
29. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
30. A safe and supportive culture.
Appointments are subject to the outcome of ongoing organisational consultation.
Company
We are a team of over 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Share this job
You need to or to save a job.
Sign in to create job alerts
Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.