Customer Service Apprentice
Apply From: 21/02/2025
Learning Provider
Delivered by DCG
Employer
CAME BPT UK LIMITED
Vacancy Description
1. Answering all emails in a timely professional manner, including queries from customers, engineers or the general public.
2. Maintain good working relationships with customers, ensuring we are providing the best possible customer care.
3. Carrying out proactive calls to update customers of service status, engineer visits both reactive and preventative maintenance and close off service issues by updating the ERP accordingly.
4. Assist our customers to manage their consignment stock, accurately reporting and replenishing as required.
5. Preparing quotations for existing customers e.g consumables, replacing faulty or damaged equipment, additional equipment.
6. Scheduling jobs for the service engineers, ensuring the engineers location and proximity to site, are taken into consideration in line with the service level agreement terms and priority level of job.
7. Parts distribution to engineers, in line with requirements to ensure that the field service team members are carrying the correct items on their van and have specific parts for job requirements.
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems.
Vacancy Location
Unit 1b Sills Road Castle Donington DE74 2US
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000304650
Key Dates
Apply From
21/02/2025
Closing Date For Applications
2025-03-07 23:59:59
Interview Begin From
Possible Start Date
2025-03-21 00:00:00
Learning Provider
DCG
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Work under pressure, Enthusiastic attitude
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