Internal Customer Sales Administrator
Location: Bedford
Industry: Manufacturing
Employment Type: Full Time – 100% office based
Salary: £26,000
Join this experienced, dynamic internal sales and customer services team supporting global customers with a range of high value products and services. As an Internal Customer Sales Administrator, you will play a key role in delivering accurate quotations, processing customer orders, and ensuring a seamless customer experience from enquiry to delivery.
Key Responsibilities
Respond to world-wide customer enquiries via email and telephone with efficiency and professionalism
Prepare and issue prices and quotations using standard pricing tools
Working on Salesforce CRM system, plus Windows based software – Outlook. Word and Excel
Calculate gross margin evaluation, applying VAT and necessary export costs
Escalate complex or non-standard enquiries to the Team Leader
Accurately process customer orders and liaise with the Operations Department
Deliver exceptional customer service that exceeds expectations
Maintain clear, proactive communication with customers throughout the order lifecycle
Handle urgent or complex orders with a solution-focused mindset
Perform general administrative tasks as required
Skills & Experience
Strong verbal and written communication skills
Proven ability to meet deadlines and manage multiple priorities
Confident in handling customer portals and CRM systems (Salesforce experience preferred)
Proficient in Excel and comfortable with basic calculations
Excellent telephone manner and attention to detail
Professional appearance and positive attitude
Calm under pressure and adaptable to changing demands
Collaborative team player with a proactive approach
Committed to delivering outstanding customer experience
Qualifications
GCSEs (or equivalent) in Maths and English – Grades A-C
Prior experience in a manufacturing and sales environment is essential
Employee Benefits
25 days holiday, 8 bank holidays
Enhanced pension scheme
Employee healthcare and wellbeing plan
Excellent levels of training