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Celtic Football Club is currently seeking a Restaurant Manager who will be responsible for the day to day management of the restaurant operation within the Catering department at Celtic Football Club. Managing, supervising and providing services on a match day and non-match day. Support, manage and develop colleagues in line with their own roles and responsibilities, including implementing operating standards that will enhance the customer experience.
Key Accountabilities Will Include
* Manage the day to day restaurant operations across the Club.
* Coach, develop and mentor the Restaurant team to deliver excellent standards of customer service, ensuring all potential sales opportunities are achieved and targets are met.
* Accurate collation and submission of timesheets for the Restaurant teams to the Duty Manager.
* Forecast, analyse and submit all rotas and payroll costs in advance to the Catering Manager for approval.
* Ensure all new colleagues are properly trained in all restaurant and health and safety procedures.
* Proactively plan shifts and colleague activity on matchday and non matchday, overseeing all colleague performance with the support of junior and casual management.
* Ensure all restaurant colleagues have completed training in the following hygiene based courses, COSHH, Health and Safety.
* Adhering to local alcohol licensing regulations, and ensuring colleagues are fully trained on alcohol service.
* Ensure the restaurants are clean pre-match and returned to a hygienic environment post-match within the pre-agreed timeframe that as set by the Catering Manager.
* Ensure that restaurant and bar areas are always in line with the Club’s expected standards of quality and cleanliness, adhering to Health and Safety legislation and local Environmental Health guidance.
* Ensure all restaurant colleagues are dressed appropriately and positively represent the Club.
* Manage restaurant colleague holiday requests and absences.
* Evaluate colleagues and provide both constructive and positive feedback, planning and providing any necessary training and development to improve customer experiences.
* Responding quickly and positively to customer concerns and proactively identifying potential issues before they arise.
* Attend meetings with the Catering Manager regarding Catering and Restaurant operations.
* Perform in the capacity of Duty Manager as and when required.
* Drive sales by upselling and coordinating new initiatives within the Number 7 Restaurant
RELATIONSHIP MANAGEMENT
* Ensure all communications with colleagues are professional, appropriate and considerate of individual needs and circumstances.
* Actively build and maintain positive working relationships with colleagues across the Club. Ensuring a collaborative approach is always adopted.
* Treat all colleagues with dignity and respect by ensuring that your behaviours and approach during all workplace activity is inclusive of all backgrounds and abilities and welcomes diverse contributions.
LEADERSHIP & PEOPLE
* Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members.
* Alongside HR & GM Soft Services, ensure sufficient succession planning is in place within the Cleaning department, with development plans identified and implemented.
* Ensure all communications affecting team members are cascaded to them in a considerate, fair, inclusive and timely manner, ensuring that Club messaging is always represented appropriately.
* Ensure there is continuous management of both individual and team performance, ensuring performance gaps are identified and addressed appropriately and constructively.
* Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes.
* Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to access support.
* Ensure roles for all reports are designed fairly and that work is allocated appropriately between colleagues
* Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
Essential
Skills and Experience required:
* At least 2 years’ experience of managing a Restaurant function in a large format, high volume environment.
* Current, valid Scottish Personal License.
* Experience of leading, motivating and influencing a team.
* Excellent organisational, administrative and time management skills.
* Strong interpersonal and communication skills, both verbal and written.
* Flexible, responsive and team player.
* Proven ability to work well in high pressure, fast paced environments.
* Flexibility
* Oral & written communication
* Facilitating Change
* Collaboration
* Leadership
* Relationship management
* Coaching / developing others
* Planning & Organising
* Personal Accountability
* Team working
Additional Requirement
* Ability to work flexible hours, including weekends, evenings and match days.
* Must be available to work all First Team home matches without exception.
Club Benefits
* Dedicated Employee Assistance Programme
* Staff retail discount on Celtic and Adidas merchandise
* Access to our Colleague Benefits & Discount Platform Regular colleague social events
* Subsidised on site canteen
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Staffing and Recruiting
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