Family Information Service Officer | 9756 | Permanent Contract | Part-time 18 hours per week | £26,403 to £28,142 pro rata per annum | Grade E | County Hall
We are recruiting a friendly and organised Family Information Officer to help families across Norfolk access accurate information about childcare, early education and family support services.
You'll be a key point of contact for parents and carers, responding to enquiries by phone and face-to-face, attending outreach events and working with partners to ensure families receive the right information and support
This is an excellent opportunity to join our team within Children's Services Partnerships, School, and Community Service within the Prevention and Early Help offer to families Partnerships. In this role, you will provide comprehensive family support, including maintaining records, undertake brokerage requests, attending outreach events as required to provide face to face information and advice on the availability of childcare and childcare funding options.
You will have a knowledge of the different types of childcare, funded entitlements and benefits that affect families paying for childcare.
To excel in this role, you will need an approachable manner, the determination to support families with the most relevant information and the ability to work with a diverse range of people. Excellent customer care skills, adaptability, and flexibility across different tasks are essential. Proven experience in administration, proficiency in IT, and a strong teamwork approach are also required.
The role will involve a mix of office-based work at County Hall and attendance at outreach venues, family-facing events, and other locations where engagement with families is required. As Family Information Support operates across the County of Norfolk, the postholder will need to travel between different sites. Suitable access to transport to facilitate this travel is required.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
For an informal discussion about the role please contact Kim Francis, Family Information Service Manager,
These are some benefits you can enjoy by working for Norfolk County Council:
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
* Financial benefits such as:
o 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
o A Blue Light card for Fire Service and Social Care Workers
o Relocation expenses (where applicable)
o An advance of your expenses if you travel for work
o Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
o Tax efficient ways of getting extra pension and new bikes
o Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
o A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
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We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 25 February 2026 at 23:55
All other applicants closing date: 5 March 2026 at 23:55
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.