Job Description
Teaching and Student Support Administrator - Part-time - Summer Support
Job Title: Support AdministratorHourly rate: £16.99Location: Glasgow City CentreLength of Contract: 4th of August to the 3rd of October
Purpose of the Role:To deliver high-quality, end-to-end administrative support for learning and teaching activities within a leading university. This role supports both academic and administrative staff, as well as undergraduate and postgraduate students, ensuring smooth handling of enquiries, enrolment, and related processes.
Key Responsibilities:
* Serve as the first point of contact in a dynamic teaching office, providing professional and courteous support to staff, students, and internal/external stakeholders. This includes managing Helpdesk queries, emails, and in-person enquiries at reception.
* Coordinate student enrolment processes, including preparation and execution of block enrolment merges for early-year programmes, maintaining enrolment controls, and conducting post-enrolment credit checks.
* Address student queries related to timetabling and enrolment, ensuring timely and accurate resolution. Perform data integrity checks to maintain accurate student records.
* Support exam operations by servicing exam halls and managing the secure collection of exam scripts.
* Archive examination materials in line with the university’s retention policy.
* Ensure compliance with University policies, particularly regarding the handling of confidential and personal data.
* Undertake additional duties as required by the Learning & Teaching Manager, appropriate to the role and grade.
Essential Criteria:
* Proven experience in delivering customer-focused administrative services, ideally within a higher education environment.
* Strong skills in managing and analysing complex datasets, generating reports, and resolving data-related issues.
* Demonstrated ability to plan and manage workloads within established procedures.
* Experience in identifying and contributing to process improvements.
What you need to do now
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