Job reference 332811
Employee Relations Policy Advisor
Competitive salary, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Full time, permanent, 35 hours a week.
Royal Mail, Pond Street, Sheffield, S98 6HR
Hybrid working – you will be expected to attend the office 2/3 days per week, to include Wednesdays & Thursdays.
Do you have excellent interpersonal, telephone, and written skills and a passion for promoting positive employee relations? Do you have ER case management experience, particularly focusing on complex ER matters in a fast‑paced environment?
If so, we would love to hear from you. Due to internal progression and team expansion, we have exciting opportunities within our Employee Relations Team for an ER Policy Advisor.
About the Role
* Providing written/telephone expert ER advice and guidance to managers at all levels across the organisation.
* Managing a portfolio of ER cases, providing progressive tailored advice, scheduling and prioritising activities based on the risk assessment and needs of each case.
* Reviewing, drafting letters and documents related to ER cases and providing feedback to managers.
* Coaching and upskilling managers in all aspects of people management, including robust decision‑making, fairness and consistency of application of ER policies and procedures.
* Ensuring all case management details are recorded accurately on the People Case Management system and that cases are proactively managed and driven through to conclusion.
* Reporting into the ER Advisory Services Team Leaders; collaborating with wider HR teams and stakeholders to address complex ER matters.
* Contributing to the development and continuous improvement of the ER Advisory Service.
* Highlighting themes and trends from case work and enquiries, including management capability and procedures improvements.
About You
* In‑depth knowledge of HR policies, procedures and ER best practice.
* Excellent written and telephone communication skills.
* Experience in coaching and upskilling managers.
* Questioning and analytical skills.
* Proven ability to deliver commercially savvy, pragmatic HR solutions to complex Employee Relations cases, with a strong focus on managing risk.
* Ability to work in partnership with customers and stakeholders to deliver business requirements.
* Ideally CIPD qualified (level 5).
* Passion for continuous improvement and self‑development.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
* Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills.
* Sick pay – supportive and generous company sick pay.
* Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life, from physical and mental health to financial and social support and advice. It is free and for everyone.
Next Steps
The next stage of the selection process will be a face‑to‑face or virtual interview consisting of competency‑based and role‑specific questions.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Friday 19th December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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