Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
1. Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
2. Ensure customer visits every 3 months for account reviews.
3. Increase product penetration across the existing customer base with high product knowledge of Daisy's portfolio.
4. Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
5. Use effective questioning to identify customer needs for new or additional products/services, engaging specialists when necessary.
6. Input meeting information into Daisy Central within 24 hours and send follow-up actions to customers.
7. Complete all quotes through Daisy Central or provided templates within 48 hours of the meeting.
8. Maintain high product knowledge to spot opportunities for efficiency, effectiveness, or cost reduction.
9. Deliver excellent account management to encourage re-signs and cross-selling.
10. Collaborate with support and specialist teams for high-quality service and recommendations.
Customer Service Responsibilities
1. Raise cases for service issues and provide all relevant details.
2. Ensure resolution of cases and communicate with customers throughout the process.
3. Follow up with customers after case closure to ensure satisfaction.
4. Flag at-risk customers to management for appropriate action.
Requirements:
* Telecoms experience with large customers.
* Experience in Account Management.
* Understanding of commercial objectives across multiple verticals.
* Knowledge of sales processes and ability to demonstrate them.
* Ability to articulate Daisy's vision, competencies, and product portfolio clearly.
Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We support UK businesses by working with major networks and suppliers, continuously growing our teams and offerings.
Location
Field Based - South
Benefits
* Additional day off on your birthday or wedding day.
* £500 referral bonus.
* Professional development with training and support.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for you and your family/friends.
* Exclusive discounts at over 1,200 retailers.
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