Overview
Role Title: Medical Assistant
Reporting to: Clinic Manager
Location: Tia Silverlake Clinic (3921 Sunset Blvd 2nd Floor, Los Angeles, CA 90029)
Schedule: Monday through Friday 7:30 AM - 7:30 PM - Opening or Closing shift; Saturday Rotations 7:30 AM - 4:30 PM
Compensation: $21 - $23/hr
Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions include rooming patients, collecting patient health information, messaging with patients, ensuring rooms are prepared, and collecting & preparing blood and other samples.
Responsibilities
* Ask why and probe deeply to understand the reason for the patient\'s visit.
* Ask questions to collect background story and leaving notes for providers.
* Review health summary with patient and ensure all information is accurate.
* Take the patient\'s vitals and record them.
* Close the loop and ensure that all follow ups are handled per clinical process in a timely manner.
* Confirm patients\' current pharmacy preference and update in TiaMD and DrChrono.
* Order labs and imaging, and ensure all Dx codes are properly added to orders.
* Act as part of a team with fellow MAs, front of house staff and NPs/MDs to ensure proper clinic workflow (air traffic control).
* Move patients from front of house to back of house and coordinate with providers to manage delays or backups.
* Monitor the schedule and brief providers the day before; think through daily traffic requirements.
* Review health records of next-day patients daily and brief providers accordingly.
* Remember patient nuances and communicate them to providers and care team; document as appropriate.
* Perform phlebotomy as needed and uphold clinical guidelines.
* Maintain order and cleanliness of the clinic.
Qualifications
* Highly organized with strong multitasking ability and process orientation.
* Excellent patient service orientation and attention to detail.
* Ability to maintain calm, steadfastness and composure under pressure.
* Phlebotomy skills and experience with vitals documentation.
* Autoclaving and disinfecting proficiency; supply expiry review; supply management & ordering.
Desirable / Other Skills
* Experience delivering care for women in diverse populations, including LGBTQ communities.
* Experience running data security protocols and strong understanding of HIPAA.
Other important details
* You’re willing to work morning, nights & weekends, if needed.
* You’re authorized to work in the US.
* Tia is an equal opportunity employer.
* Tia requires that Medical Assistants complete credentialing with specified payors and authorize Tia to complete credentialing through preferred vendors.
* This position may require attendance at company and team off-sites and is subject to the Company\'s vaccine requirement, as permitted by law and subject to reasonable accommodation.
Tia believes that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We encourage people of color and members of the LGBTQ+ community to apply.
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