Front of House Supervisor
Stokes Tea and Coffee are now searching for an enthusiastic, driven Supervisor who understands the importance and joy of customer service and supporting their team to deliver consistently outstanding customer experience.
Who We Are
The award-winning Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK. We operate five destination cafés across Lincolnshire. Each café offers a unique ambience, quality produce and of course the best coffee, which we roast on site, at The Lawn. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have committed to use business as a force of good as part of our BCorp journey. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management pathway is open to all team members who consistently demonstrate Stokes's behaviours and values.
What You'll Be Doing
As a Stokes Supervisor, you will be key to maintaining a smooth shift, by supporting the team to focus on guest experience and steps of service to offer the superb British hospitality that Stokes is synonymous with. You will be a natural communicator and able to share knowledge to embed our high, precise standards across the team, but always remembering the need to do this in a positive and fun way. You will be fully comfortable with the responsibilities of being a key holder, opening, closing and cashing up.
What We Are Looking For
You will be a confident, enthusiastic and customer-focused individual who is eager to develop supervisory experience and to potentially join our management pathway. Your experience of fast-paced hospitality environments, coupled with a naturally calm and friendly demeanour, makes you an amazing team leader that is always ready to support and reprioritise to ensure the customer experience is never compromised. Barista skills will be a bonus, but training at our Barista Training Academy is part of our induction programmes.
All of our cafes open 7 days a week, with the Newark Cafe and weekend working is essential.
Essential Requirements
· Hospitality supervisory experience, including table-service is a must (at least one year)
· Outstanding customer service and communication skills
· A driven and proactive team player
· Ability to work calmly, confidently and effectively in a fast-paced environment
· Common-sense and ability to prioritise
· Flexibility required across the week with regular weekend working and some limited evening shifts
· To apply you must be 18+ and able to work in the UK
What we offer
* Daytime hours (operating hours 6.30am-4pm )
* Enhanced annual leave entitlement
* Christmas Day & Boxing Day & New Year's Day Off
* Free food and drinks at work
* Reward & Recognition Schemes
* Training and Development including a Management and Barista Pathway
* Employee Assistance Programme
* Health and Wellbeing Programme
* Local and national high-street discounts
* In-store discounts
* Staff socials
* Supportive team environment
* Workplace pension scheme
* Cycle to work scheme
* Bereavement Leave
How to apply
Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role (if you want to stand out from the crowd, you can send 1 minute video) to -
We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.
Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you in any specific ways to apply to join us.
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Store discount
Application question(s):
* The roles requires flexibility in timetable- including opening and closing the cafe and working weekends. Please advise if you have any restrictions in meeting this core job need.
* Tell us why you will be a great addition to the Stokes team as Front of House Supervisor.
Experience:
* team supervisor: 1 year (required)
Work Location: In person